Events

Customer Service

December 06, 2018
8:30 AM - 4:00 PM
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Crowne Plaza Springfield
3000 South Dirksen Parkway
Springfield, IL 62703
https://www.ihg.com/crowneplaza/hotels/us/en/springfield/spicc/hoteldetail
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This course will give your staff the tools needed to perform great customer service with customers outside the agency as well as with other staff members within the agency. Bring that positive outlook to your agency with this seminar. Our training method will allow your staff members to recall the information they learn on a long term basis.

Training is provided by Jamie Kinney Consulting

Agenda:

  • Increase Interviewing Effectiveness with Great Customer Service
  • Who are your Customers and Why Customer Service is Important
  • Understanding Body Language
  • Avoid Falling Into a Routine of Being Mediocre
  • Mandate vs Policy
  • How to Handle Difficult Customers
  • Understanding Personalities to Achieve a Higher Level of Customer Satisfaction

 

Lunch will be on your own.

 

IAHA has a block of hotel rooms for $99.00.  Please contact the hotel at 217.585.2830 to make your reservation. The reservation cut-off date Monday, November 5, 2018.

Tickets

$85.00 Member Ticket

$85.00 Guest Member Ticket

Sponsors

PO Box 4486 | Springfield, IL 62708 | 312.239.3625
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